⭐ ASTERMODEL – Return & Refund Policy

At ASTERMODEL, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

30-Day Return Policy

You have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must:

  • Be in the same condition as when you received it
  • Be unused and undamaged
  • Include all original packaging, tags, and accessories
  • Include a receipt or proof of purchase

To start a return, please contact us at support@astermodel.com.

Items sent back to us without first requesting a return will not be accepted.

For any questions about returns, you can always reach us at support@astermodel.com.

Damages and Issues

Please inspect your order upon arrival.
If an item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

Some items cannot be returned, including:

  • Custom or personalized products
  • Digital items or downloadable content
  • Gift cards
  • Final sale or clearance items
  • Items that pose shipping hazards (flammable liquids, gases, etc.)

If you are unsure whether your item is eligible, please contact us.

Exchanges

The fastest way to get the item you want is to return the item you have.
Once your return is accepted and processed, simply place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the US, you have the right to cancel or return your order within 5 days of receiving it, for any reason and without justification.

Items must still be unused, in original packaging, and accompanied by proof of purchase.

Refunds

We will notify you once your returned item has been inspected and let you know whether the refund is approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please keep in mind:

  • Your bank or credit card company may take additional time to process and post the refund
  • If more than 15 business days have passed since your refund was approved, contact us at support@astermodel.com