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⭐ ASTERMODEL – Frequently Asked Questions (FAQ)
1. Contact Us
How can I contact customer support?
If you have any questions about our products or your order, you can reach our support team at support@astermodel.com or through the live chat on our website.
For additional details, please visit our Contact Us page.
2. Shipping
Do you ship internationally?
Yes! We ship to hobby and model enthusiasts all around the world. Shipping fees will be calculated at checkout, and we occasionally offer discounted or free shipping promotions.
How long does delivery take?
- Domestic orders: 2–5 business days
- International orders: 10–15business days
Exact delivery estimates will be included in your order confirmation email.
Which carriers do you use?
We partner with major carriers such as USPS, UPS, FedEx, and DHL for international shipments. You can select your preferred option at checkout.
Do you offer free shipping?
Yes, we offer free worldwide shipping on qualifying orders. Please check the banner on our homepage or the checkout page for current eligibility and promotions.
3. Orders
Will I receive updates about my order?
Yes. You will receive email notifications when:
- Your order is successfully placed
- Your order is shipped
- Your order is out for delivery or delivered (where available)
- A refund or return is processed
If you do not receive these emails, please check your spam folder or contact us.
How can I cancel or change my order?
Please contact us within 24 hours of placing your order at support@astermodel.com.
Once your order has been processed or shipped, we are unable to cancel or make changes.
4. Products
What products do you offer?
At ASTERMODEL, we offer a wide range of creative and collectible items, including:
- Mechanical building sets
- Model kits
- Display models
- Accessories and creative gadgets
We continuously update our collection with new and limited edition products.
Can I return a product?
Yes. Unused items in their original packaging can be returned according to our Return & Refund Policy. If your product arrives damaged or defective, contact us immediately for a replacement or resolution.
Do you offer exclusive or limited edition items?
Yes! We frequently release limited edition sets and exclusive designs produced in small quantities. Follow us on social media or join our newsletter to stay updated.
What if parts are missing or the product is defective?
If your item arrives with missing pieces or defects, please email us at
support@astermodel.com
with your order number and photos of the issue. We will send replacement parts or a new product as needed.
5. Payment
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, Shop Pay, Apple Pay, Google Pay, and other secure payment options. All transactions are encrypted and secure.
Do you offer gift cards?
Yes! ASTERMODEL digital gift cards are available in various amounts and make the perfect gift for model and gadget lovers. Gift cards are delivered instantly via email and do not expire.
6. Still Need Help?
If you still need assistance, you can reach us anytime through our Contact Us page or email us at:
📧 support@astermodel.com
Our team is available Monday–Friday and will be happy to help you.